Samdale Launches Smart Support Service for TETRA Users and Operators
Samdale has launched a highly competitive support service for users of the United Kingdom’s Airwave Digital Radio system.
The service aptly called “Smart Support”, provides users with world class technical support both on and off site with the peace of mind that comes from a fixed price all-inclusive package.
Samdale’s Smart Support Service is available at 3 levels BRONZE, SLIVER and GOLD.
Each plan provides support services as shown in the table below:
| Service Plan | Health-Check Survey
|
On-Site Support
|
Remote Support
|
Resources
|
Test Tools
|
|---|---|---|---|---|---|
 GOLD |
Drive & Walk Tests | 10 Days | 24 Tickets | YES | YES |
 SILVER |
Drive Tests | 5 Days | 12 Tickets | - | YES |
 BRONZE |
Drive Tests | - | 6 Tickets | - | - |
- Health-Check Survey – an annual survey to provide a wide-area “health-check” on the TETRA Radio Service
- On-Site Support – the ability to call out expert support for ad-hoc test & survey activities
- Remote Support– support delivered remotely by our consultants by telephone / email
- Resources– access to our comprehensive technical, software and hardware resources
- Test Tools – free licences for our test & survey applications ARTEMIS & APOLLO for the duration of the service plan (2 each for SILVER and 5 each for GOLD)
A Smart Support service may be contracted for 2, 3 and 5 years with discounts for 3 and 5 year contracts.
The Smart Support service contract is based on a FIXED PRICE – ALL-INCLUSIVE package.
Smart Support Service customers shall receive a 10% discount on all other Samdale services and products.
The service content of any plan can be modified to suit your requirements.
Note: ARTEMIS & APOLLO licences can be converted into full lifetime licences at the end of a Service Plan at a discount equal to 20% per year of Service Plan purchased.
Our Smart Support PDF document is available for dowload here (PDF)
The Smart Support Service Definition is also available for dowload here (PDF)
If you have any queries or require further information please contact us.
